Regional Customer Development Representative
Salary: Competitive + Company Car
Hours: Monday to Friday, 40 hours per week
Contract: Permanent
Location: Field-based, living within the designated territory
Join the team transforming pallet recovery in UK construction
At The Pallet LOOP, we're changing the way pallets are recovered, reused and valued across the construction sector. As the UK's pioneering Net Zero pallet reuse scheme and part of the BSW Group, we're helping builders' merchants, manufacturers and house builders reduce waste, free up valuable yard space and drive sustainability throughout the supply chain.
Due to continued growth, we're seeking an ambitious Regional Customer Development Representative
If you're a relationship-driven sales professional who enjoys being on the road, developing customers and delivering measurable results, we'd love to hear from you.
The Opportunity
This is a highly visible field-based role where you'll take ownership of your region, developing existing accounts while identifying and securing new opportunities. You'll spend the majority of your time meeting customers face-to-face, building strong relationships across builders' merchants, distributors and housebuilders, and helping them maximise the benefits of The Pallet LOOP scheme.
Reporting to the Account Manager, you'll have significant autonomy to manage your territory and drive growth through your own initiative and expertise.
Key Responsibilities
- Increase pallet collection volumes across your region through business development and account growth.
- Build and maintain strong relationships with branch managers, yard teams, house builders and distributors.
- Conduct regular customer visits, ensuring high levels of engagement and participation in the scheme.
- Clearly demonstrate the commercial and environmental benefits of The Pallet LOOP, including deposit recovery, reduced waste costs and sustainability improvements.
- Work closely with manufacturer sales teams to identify and develop collection opportunities.
- Support the transition of appropriate customers from alternative pallet recovery services to The Pallet LOOP.
- Plan and execute regional initiatives and campaigns to increase participation and return volumes.
- Follow up leads promptly and maintain accurate customer information within the CRM system.
- Monitor and report on territory performance, customer activity, opportunities and market trends.
About You
We're looking for a motivated, commercially minded individual who enjoys building long-term customer relationships and thrives in a field-based sales environment.
You'll ideally have:
- Experience within the builders' merchant, construction, packaging or pallet sectors.
- A proven track record in field sales, account management or business development.
- Strong relationship-building and influencing skills at all levels.
- The confidence to engage with operational teams on-site as well as decision-makers within customer organisations.
- Excellent organisational and territory management skills.
- A proactive approach to identifying opportunities and delivering results.
- Strong communication and presentation skills.
- Experience using CRM systems and Microsoft Office applications.
- A full UK driving licence and the flexibility to travel extensively across your region.
Why Join The Pallet LOOP?
- Be part of an innovative, fast-growing business driving real environmental change.
- Join a supportive and entrepreneurial team with significant growth ambitions.
- Enjoy the autonomy to manage your own region and make a genuine impact.
- Competitive salary and benefits package.
- Company car
Who we are:
The Pallet Loop, a member of the BSW Group, are incentivising pallet returns via a cost-effective, easy-to-use, returnable pallet system, we provide the construction industry with a simple, circular approach to pallet use that’s greener, leaner, safer, smarter.
Shifting the sector from the linear practice of ‘deliver, distribute and discard’ to the more sustainable model of ‘recover, repair, reuse’, we’re actively eliminating avoidable pallet waste from the building materials supply chain.
Founded by some of the biggest names in the UK pallet industry, The Pallet Loop is transforming the way building materials are distributed across Great Britain and Ireland.
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